Root Cause Analysis
Company name:- ASCP GPUonCLOUD Pvt Ltd Date:- 31-01-2020
|
Title |
RCA of the Network fluctuations |
|
Description |
Frequent network disconnectivity |
|
Occurrence Date |
30-01-2020 |
|
Impact |
Throughout inaccessibility of (Client organisation) environments |
|
RCA Owner |
(Your name) |
Issue Narrative
|
The network disturbance was first observed at 7 PM. It caused sudden unavailability of (Client organisation) environments. Ongoing operations on the environment which relied on external network were affected.
|
Timeline
|
Time |
Involved Parties |
Description |
|
18:50 |
GPUonCLOUD |
Network disturbance was observed |
|
18:55 |
GPUonCLOUD |
Network vendor was informed about the issue |
|
19:03 |
GPUonCLOUD, Network Vendor |
Resolution implementation from Vendor started |
|
19:11 |
GPUonCLOUD |
Fluctuations were stopped and network stability was observed for next 10 mins |
|
19:21 |
GPUonCLOUD |
Fluctuations didn’t occurred and hence confirmation was given to vendor |
|
19:23 |
GPUonCLOUD, Spledornet |
Network fluctuated again. Same is reported by (client name) from (Client organisation). |
|
19:25 |
GPUonCLOUD, Network vendor |
Issue escalated to Vendor again. |
|
19:27 |
GPUonCLOUD, Network vendor |
Since there was no fibre cut at all, L3 level investigation was started which took one and half hour |
|
21:00 |
GPUonCLOUD |
Fluctuations stopped. Network was under observation for 30 mins. |
|
21:30 |
GPUonCLOUD |
After stable 30 mins of network, confirmation was given to Vendor |
Corrective Actions
|
Sr no |
Owner |
Description |
Date & Time |
|
1. |
Primary Vendor |
Issue was raised to Vendor immediately after occurrence with Service Request ID 24461 |
30-01-2020 @ 18:55 |
|
2. |
Primary Vendor |
Escalation to L3 level, ETA promised by L3 Technical manager 2 hours as per SLA |
30-01-2020 @ 19:27 |
Preventive Actions
|
Sr no |
Owner |
Description |
Date & Time |
|
1. |
Primary Vendor |
RCA of the same is demanded from Vendor. Awaiting for reply |
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